"Agreement" means these Terms and Conditions, together with any Order Form, invoice, or supplementary documentation incorporated herein by reference.
"AI Features" means any artificial intelligence, machine learning, or automated decision-making functionality within the Platform, including the AI-powered client memory system, automated messaging sequences, content generation, and workflow automation tools.
"Client Data" means any data, content, or information submitted, uploaded, or transmitted by Customer or End Users through the Services, including personal data of the Customer's clients, leads, and prospects.
"Customer" / "You" / "Your" means the business entity or individual who subscribes to and uses the Services under this Agreement.
"End User" means any individual whose personal data is processed through the Services, including the Customer's clients, leads, and prospects.
"Glowloop" / "Company" / "We" / "Us" means Matthias Schulte E-Commerce, the provider of the Services, operating under the brand name "Glowloop," with its registered office at Willi-Ricker-Weg 5, 48249 Dülmen, Germany.
"Platform" means the Glowloop software platform, including all features, tools, dashboards, automation workflows, AI systems, APIs, and integrations made available to Customer as part of the Services.
"Services" means the AI-powered client lifecycle management platform, automation workflows, multi-channel messaging tools, CRM functionalities, and any related services provided by Glowloop as described in Section 2.
"Subscription" means the recurring subscription plan selected by Customer as specified on Glowloop's pricing page at the time of purchase.
"Third-Party Services" means any external software, platforms, APIs, or services not owned or operated by Glowloop that are integrated with or accessed through the Platform, including GoHighLevel, Twilio, WhatsApp Business API, Meta platforms, Instagram, n8n, Make.com, Stripe, and similar tools.
Glowloop provides an AI-powered client lifecycle management system designed for med spa businesses. Subject to these Terms and payment of all applicable fees, Glowloop grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the Subscription term solely for Customer's internal business purposes. The Services include:
The specific features available depend on the Subscription plan selected. Glowloop reserves the right to modify, add, or remove features at any time in accordance with Section 18.
By using the Services, you represent and warrant that: (a) you are at least 18 years of age; (b) you are authorized to enter into a binding legal agreement on behalf of the business entity you represent; (c) your use of the Services will comply with all applicable local, state, national, and international laws; and (d) you are not prohibited from receiving the Services under the laws of any applicable jurisdiction.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Glowloop immediately at hello@glowloop.io of any unauthorized use of your account. Glowloop is not liable for any loss arising from your failure to maintain adequate account security.
You agree to provide accurate, current, and complete information during registration and to promptly update such information at all times. Providing false or misleading information is grounds for immediate account suspension or termination.
You are solely responsible for how you configure, deploy, and use the Services within your business. Glowloop provides tools and automation infrastructure; all business decisions made using those tools, and all outcomes resulting from such decisions, are solely your responsibility.
You are solely and exclusively responsible for ensuring that your use of the Services complies with all applicable laws and regulations in all jurisdictions in which you operate, including but not limited to: consumer protection laws; data protection and privacy laws (including the EU GDPR, UK GDPR, and the Australian Privacy Act 1988); anti-spam and electronic communications laws (including the US CAN-SPAM Act, UK PECR, and the Australian Spam Act 2003); telemarketing and messaging laws (including the US TCPA and FCC regulations); healthcare information regulations (including HIPAA, where applicable); and advertising standards and consumer fair dealing requirements.
You are solely responsible for: (a) obtaining all legally required consents and opt-ins from your clients and prospects before sending any communications through the Platform; (b) maintaining accurate records of all consents; (c) implementing and honoring all opt-out and unsubscribe requests promptly; and (d) ensuring that all contact lists consist only of individuals who have provided legally valid consent.
You are solely responsible for all content, messages, offers, promotions, and communications sent through the Platform. Glowloop does not review, pre-screen, or endorse any communications sent by you and accepts no responsibility for their accuracy, legality, or appropriateness.
If your use of the Services involves the processing of health information or protected health information (PHI), you are solely responsible for ensuring compliance with all applicable healthcare regulations, including HIPAA in the United States. Glowloop does not represent that the Services are HIPAA-compliant, and no Business Associate Agreement (BAA) is provided unless separately negotiated and executed in writing.
You agree not to use the Services to: (a) send unsolicited commercial communications (spam); (b) contact individuals who have opted out or revoked consent; (c) transmit false, misleading, or deceptive content; (d) engage in unlawful marketing or telemarketing practices; (e) violate any applicable anti-spam, telemarketing, or data protection law; (f) upload content that is defamatory, obscene, harassing, or threatening; (g) impersonate any person or entity; (h) attempt to gain unauthorized access to Glowloop's systems; (i) use the Services to develop or benchmark a competing product; (j) reverse-engineer or decompile the Platform; (k) sublicense, resell, or transfer access without Glowloop's prior written consent; (l) damage, disable, or overburden the Platform; (m) upload viruses or malicious code; or (n) facilitate illegal activity of any kind.
Glowloop reserves the right to investigate suspected violations and, if determined that you have violated this Acceptable Use Policy, to suspend or terminate your account without prior notice or refund. Glowloop may also report suspected illegal activities to law enforcement authorities.
The AI Features within the Platform are provided as automation and productivity tools only. AI outputs — including automated messages, client memory summaries, content suggestions, rebooking recommendations, and behavioral predictions — are generated algorithmically and may contain errors, inaccuracies, or omissions.
You are solely responsible for reviewing, editing, and approving all AI-generated content before it is communicated to your clients or prospects. Glowloop strongly recommends human review of all AI outputs prior to deployment, particularly in regulated or sensitive contexts.
Nothing generated by the AI Features constitutes medical, legal, financial, regulatory, or professional advice of any kind.
You acknowledge and accept all risks associated with automated communications and workflows, including the risk that automated messages may be sent at unintended times, to unintended recipients, or with unintended content due to misconfiguration, workflow errors, or data quality issues. Glowloop is not liable for any such outcomes.
The AI Features may be powered in whole or in part by third-party AI models and infrastructure (including but not limited to Anthropic). Glowloop does not control the outputs of such third-party models and is not responsible for their accuracy, safety, or compliance with any particular requirement.
The Platform integrates with various Third-Party Services. Glowloop does not own, operate, control, or endorse any Third-Party Services and makes no representations regarding their availability, reliability, security, data practices, or legal compliance.
You are solely responsible for reading, understanding, and complying with the terms of service and policies of all Third-Party Services you use through or alongside the Platform, and for all fees, charges, or penalties arising from your use of Third-Party Services.
Glowloop is not liable for any loss, damage, or disruption caused by the failure, suspension, modification, or discontinuation of any Third-Party Service. Third-Party Services may change their APIs, features, pricing, or policies at any time without notice to Glowloop. Glowloop will use commercially reasonable efforts to maintain integrations but does not guarantee ongoing compatibility.
You acknowledge that you are the sender and initiator of all communications transmitted through the Platform. Glowloop provides technical infrastructure only and does not author, review, or initiate any communications on your behalf. You are solely and exclusively responsible for all aspects of messaging compliance across all channels and jurisdictions in which you operate.
United States: Compliance with the TCPA, CAN-SPAM Act, CTIA Messaging Principles, A2P 10DLC brand and campaign registration requirements, and all applicable FCC regulations. Prior express written consent is required before sending marketing text messages. Consent documentation must be maintained for a minimum of four (4) years. TCPA violations carry statutory penalties of $500–$1,500 per message.
United Kingdom: Compliance with PECR, UK GDPR, and all ICO guidance on direct marketing and electronic communications.
Australia: Compliance with the Spam Act 2003, the Privacy Act 1988, and all ACMA guidelines. Every commercial electronic message must include sender identification, accurate contact information, and a functional unsubscribe mechanism.
WhatsApp: Compliance with Meta's WhatsApp Business Policy and all applicable local laws. Only Meta-approved Message Templates may be used for outbound contact initiation. Explicit opt-in consent is required from each recipient prior to initiating contact.
Instagram Direct Message: Compliance with Meta's Platform Policies, Terms of Service, and Community Standards. Automated DM sequences are subject to Meta's messaging rules, rate limits, and spam policies.
You must honor all opt-out and unsubscribe requests immediately upon receipt and in full compliance with applicable law. You agree to never re-add opted-out contacts to active messaging campaigns.
You are responsible for completing all required registrations prior to initiating messaging campaigns, including US A2P 10DLC brand and campaign registration, WhatsApp Business account approval and Message Template registration through Meta, and any other carrier or platform registration required in your operating jurisdiction.
With respect to Client Data, you are the data controller. Glowloop processes Client Data solely as a data processor acting on your documented instructions. Glowloop will not process Client Data for any purpose other than providing the Services, except as required by applicable law.
Glowloop's collection and use of personal data is governed by its Privacy Policy, available at glowloop.io/privacy.html. The Privacy Policy is incorporated into this Agreement by reference.
Where required by applicable data protection law — including the EU GDPR, UK GDPR, or the Australian Privacy Act — you may request a Data Processing Agreement (DPA) from Glowloop at hello@glowloop.io.
Glowloop implements reasonable technical and organizational security measures to protect Client Data against unauthorized access, loss, or destruction. No system is completely secure. Glowloop is not liable for data breaches caused by factors outside its reasonable control.
Upon termination of this Agreement, Glowloop will retain Client Data for a period of thirty (30) days, after which it may be permanently deleted. You are solely responsible for exporting and backing up your data prior to termination.
By providing a valid payment method, you authorize Glowloop (or its designated payment processor, Stripe) to automatically charge your payment method on the applicable billing date for all amounts due, including the Monthly Subscription Fee and any applicable taxes.
Glowloop may modify its pricing at any time. For existing subscribers, price changes will take effect no sooner than thirty (30) days after written notice is provided via email. Continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing.
All fees are exclusive of all applicable taxes, including VAT, GST, sales tax, and withholding taxes. You are solely responsible for all taxes applicable to your purchase.
If any payment is not received by the due date, Glowloop reserves the right to: (a) suspend access to the Services without prior notice; (b) charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by applicable law; and (c) terminate this Agreement in accordance with Section 16.
If you believe any charge is incorrect, you must notify Glowloop in writing within fourteen (14) days of the charge date. Failure to notify within this period constitutes your irrevocable acceptance of the charge.
If you initiate a chargeback without first contacting Glowloop to attempt resolution, Glowloop reserves the right to immediately suspend or terminate your account and recover all associated costs, including chargeback processing fees.
The effectiveness of the Services depends on numerous factors entirely outside Glowloop's control, including: the quality and completeness of data you provide, your clients' responsiveness and preferences, market conditions, the quality and pricing of your services, applicable messaging regulations and delivery rates, your own operational execution and configuration of the Platform, and the performance of Third-Party Services.
Any case studies, testimonials, projected ROI figures, or performance statistics referenced in Glowloop's marketing materials are illustrative only and do not represent guaranteed, average, or typical results. They should not be relied upon as a prediction of your results.
Nothing in this Agreement excludes or limits liability for: (a) death or personal injury caused by Glowloop's negligence; (b) fraud or fraudulent misrepresentation by Glowloop; (c) any liability that cannot be excluded or limited by applicable law. In Australia, to the extent that the Australian Consumer Law implies guarantees that cannot be excluded, Glowloop's liability for breach of such guarantees is limited to the re-supply of the Services or payment of the cost of re-supply.
You agree to defend, indemnify, and hold harmless Glowloop, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all third-party claims, demands, actions, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
Glowloop provides the Services on a commercially reasonable efforts basis. Glowloop does not guarantee uninterrupted, error-free, or continuous access to the Services and does not offer any specific uptime SLA unless separately agreed in writing.
Glowloop may take the Services offline for scheduled maintenance or upgrades and will use reasonable efforts to provide advance notice. Glowloop is not liable for losses arising from service unavailability caused by factors outside its reasonable control, including failures of Third-Party Services, telecommunications disruptions, cyberattacks, SMS carrier outages, Meta/WhatsApp platform disruptions, or force majeure events including natural disasters, pandemics, government actions, or power outages.
Glowloop retains all right, title, and interest in and to the Platform, Services, AI systems, automation workflows, software, documentation, trademarks, and all related Intellectual Property Rights. Nothing in this Agreement transfers any ownership rights in Glowloop's Intellectual Property to you.
You retain ownership of all Client Data you submit to the Services. By using the Services, you grant Glowloop a limited, non-exclusive, worldwide, royalty-free license to process, store, transmit, and use Client Data solely as necessary to provide the Services to you.
Glowloop may use aggregated, anonymized, and de-identified data derived from your use of the Services for product improvement, research, and analytical purposes, provided that such data cannot be used to identify you or any individual End User.
If you provide Glowloop with any feedback, suggestions, or ideas regarding the Services, you grant Glowloop a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate such Feedback into the Services without compensation or attribution to you.
You may cancel your Subscription at any time by providing written notice to Glowloop at hello@glowloop.io. Cancellation takes effect at the end of the current billing period. Access to the Services continues until the end of the paid billing period. No refunds are provided for any unused portion of the current billing period.
Glowloop may suspend or terminate your access immediately and without prior notice if: (a) you breach any provision of this Agreement and fail to cure such breach within five (5) business days of written notice; (b) your use of the Services violates any applicable law; (c) your messaging activities result in carrier-level blocks, regulatory investigations, or formal complaints; (d) you fail to pay any amount due; (e) you become insolvent; or (f) Glowloop reasonably believes that your continued use poses a material legal, regulatory, or reputational risk to Glowloop.
Glowloop may terminate this Agreement for any reason by providing thirty (30) days' prior written notice. In such case, Glowloop will provide a pro-rata refund of any prepaid Subscription fees attributable to the period after the effective termination date.
Upon termination: (a) your license to use the Services immediately ceases; (b) Glowloop will retain Client Data for up to thirty (30) days before permanent deletion; (c) all accrued payment obligations survive termination; and (d) Sections 5.3, 6, 8.5, 11, 12, 13, 15, 17, 19, and 20 survive termination indefinitely.
The one-time Setup Fee of $297 USD is strictly non-refundable under all circumstances. It compensates Glowloop for onboarding labor, system configuration, and initial workflow setup performed upon subscription activation, regardless of whether you subsequently cancel your Subscription.
Monthly Subscription Fees are billed in advance and are non-refundable. No refunds, credits, or pro-rata adjustments are issued for: partial months of service; unused features or automations; periods during which your account was suspended due to a violation of these Terms; voluntary early cancellation; or dissatisfaction with results or the performance of Third-Party Services.
Glowloop may, entirely at its sole discretion, issue a service credit for documented, extended Platform outages caused exclusively by Glowloop's infrastructure. Any such credit shall be applied to future invoices and shall not exceed the pro-rata value of the days affected. Credits are not redeemable for cash.
Glowloop reserves the right to modify, update, enhance, restrict, or discontinue any feature or functionality of the Services at any time. Glowloop will use reasonable efforts to notify customers of material changes via email or in-platform notice.
Glowloop reserves the right to update or modify these Terms at any time. Where changes are material, Glowloop will provide at least fourteen (14) days' prior notice via email before the changes take effect. Your continued use of the Services after the effective date of any updated Terms constitutes your binding acceptance of the updated Terms. If you do not agree to the updated Terms, you may terminate your Subscription in accordance with Section 16.1.
This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law principles. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
In the event of any dispute arising out of or relating to this Agreement or the Services, the parties agree to first attempt resolution through good faith negotiation by notifying the other party in writing. If the dispute cannot be resolved within thirty (30) days of such notice, either party may pursue formal proceedings.
Any unresolved dispute shall be finally resolved by binding arbitration in accordance with the rules of [ARBITRATION BODY — TO BE DETERMINED WITH LEGAL COUNSEL]. The seat of arbitration shall be [CITY, GERMANY — TO BE DETERMINED]. The arbitration shall be conducted in the English language by a single arbitrator. The arbitrator's decision shall be final and binding.
Nothing in this Agreement limits any rights that consumers may have under applicable mandatory consumer protection law in their country of residence, including rights under EU consumer law, UK consumer protection law, or Australian Consumer Law (Competition and Consumer Act 2010).
Any claim arising out of or relating to this Agreement must be brought within one (1) year of the date on which the claiming party knew or reasonably should have known of the claim, except where a longer period is required by applicable mandatory law.
This Agreement, together with the Privacy Policy and any applicable Order Form, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, warranties, and agreements, whether oral or written.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from this Agreement. The remaining provisions shall continue in full force and effect.
No failure or delay by Glowloop in exercising any right or remedy under this Agreement shall operate as a waiver of that right.
You may not assign, transfer, or sublicense this Agreement without Glowloop's prior written consent. Any attempted assignment without such consent is void. Glowloop may freely assign this Agreement, including in connection with a merger, acquisition, or sale of substantially all its assets, without your consent.
Legal notices under this Agreement shall be in writing and delivered via email. Notices to Glowloop must be sent to legal@glowloop.io. Notices to Customer will be sent to the email address associated with your account.
The parties are independent contractors. Nothing in this Agreement creates or implies a partnership, joint venture, agency relationship, franchise, or employment relationship between the parties.
This Agreement is executed in the English language. In the event of any conflict between an English-language version and a translated version, the English-language version shall prevail.
For questions, notices, or concerns regarding these Terms and Conditions, please contact:
Glowloop
Matthias Schulte E-Commerce
Willi-Ricker-Weg 5, 48249 Dülmen, Germany
Email: legal@glowloop.io
Website: glowloop.io
© 2026 Glowloop · Matthias Schulte E-Commerce · All rights reserved. · Last updated April 4, 2026